tsumugi Machiya Inn

  • 京都ゲストハウス 紡 採用情報
  • 京都ゲストハウス 紡 採用情報

FAQ

FAQ

Frequently Asked Questions

How can I get to the Kyoto station from the Kansai International Airport?
From Kansai airport to Kyoto, you can take JR Haruka or Limousine bus, both transportations take same times, 1 hour and a half with no transfer. One-way ticket for Limousine bus is 2550 Yen, one-way ticket for JR Haruka is 1600 Yen (to get this price, please take your passport with travel visa and ICOCA and purchase the ticket at ticket counter. If you buy the ticket on a ticket vending machine it will be 2850 Yen).
How to check-in?
After arriving at Kyoto station, please come to our reception near Kyoto station to check-in. We will send you to the facility after check-in. (Except for Connect inn Kyoto Nishijin).
【Address of reception】
〒601-8011 京都市南区東九条南山王町 26-1 From Hachijo-Guchi exit of Kyoto station walk about 5 mins.
Higashikujo Minamisannocho 26-1, Minami Ku, Kyoto, 601-8011
※If you go to your guest house directly, please contact to us at least 30 minutes in advance. Based on the law, our staff needs to do check-in procedure and guidance at the facility.
PLEASE CONTACT US if you go to your facility directly, thank you very much for your understanding and cooperation.
How to pay accommodation tax?
Please notice that the payment you made online does not include accommodation tax. Please pay it at our reception. Thank you very much for understanding and cooperating.
http://www.city.kyoto.lg.jp/gyozai/page/0000232119.html
Do you have guest house license?
All of our facility is legitimized and licensed, please do not worry.
Do you provide meal, during my stay?
We do not provide any meal at our guesthouse.
How many languages are available in your reception?
We are now having staffs who can speak Japanese, Chinese and English.
About smoking
Smoke is strictly banned at facility and around facility.
We have put ash tray in some of our facilities. Please ask staffs for details.
Can I use credit card?
Yes, of course. We take VISA, Mastercard, AMEX, JCB, DC, WeChat pay and Alipay.
Do you have airport shuttle service?
Sorry, we do not provide any airport shuttle service.
Any items for rental?
Mattress, quilt, blanket, humidifier, iron, hair iron, plug converter, hanger, rice cooker etc.
The number is limited, so please understand that we may not able to provide as your requirement.
Any amenities and towels?
We provide towels, bath towels, shampoo, conditioner, body soap, toothbrush and cottons.
Is there any condiment provided if I want to cook myself?
We are sorry but we do not provide any condiment at our facility. Please prepare them on your own if needed.
Is there a shuttle bus service sending me to the facility?
On your check-in day, we provide free shuttle service that send you to the facility from our reception. However, there is possibility of waiting due to the check-in and traffic situation. Thank you for your understanding and cooperation. Please try to tell us the exact time of coming to the reception.
Is there any parking for the bikes and cars around the facilities?
There is no parking at the facility or around. Please park at the coin parking nearby. Some facilities have free parking (TSUMUGI KIYOMIZUSEIKANJI, Connect Inn Fushimi Inari) If needed, please ask our staff when check-in.
Can I drop my luggage?
On your check-in and check-out day, drop your luggage at our reception is for free.
On the other day, we will charge 1000Yen for each per day.
Can I use the internet during my stay?
We provide Wi-Fi, staff will tell you the ID and password when check-in.
Can I send my luggage to your place before I come?
Yes, of course. Please send your luggage to our reception and that is for free.
Please make sure you write the following information when you send:
Reservation name, check-in date and the house name (if you know)
Sorry but we can not keep your luggage for too long. Please make sure the luggage will arrive at our reception on the check-in day or before the day before.
Please pay your delivery fee when you send them, we cannot pay it instead.
【Address】
紡 京都駅前レセプション
〒601-8011 京都市南区東九条南山王町 26-1 
TSUMUGI Reception
Higashikujo Minamisannocho 26-1, Minami Ku, Kyoto, 601-8011
+≪Name(reservation name)+ check-in day≫
What is the check-out time? Can we extend?
Check-out time is 10:00 AM.
If you want to extend, we will charge you 1000Yen every 30 minutes. (Depends on the day, there is maybe possibility you cannot extend, please understand.)
What if we arrive late?
It is ok. Our reception opens for 24 hours, please contact us in advance.
Do you have any cleaning service?
We do not provide any cleaning service during your stay. For those who live more than 5 days, we provide one-time free towel change and garbage collection.
If I would like to stay longer, can I get any discount?
We are sorry but we do not provide any discount.
What should I do if I need to make some changes for my reservation?
We hope you can do it by using the website which you made the reservation. Please send us an email or call us directly if you cannot change it through the web. Based on your request, please be noticed that there is a possibility that you need to pay extra money for the change. And you won‘t be able to make any change on the same day you check in. we are appreciated if you can contact us in advance.
What do I need to do when I check-in?
Please show us your passport(s) if you are not from japan.
And please be noticed that you need to pay for the accommodation tax when you check in.